We want you to be happy with what you buy from Crown Home UK. If you are not, here is how returns and refunds work. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
14-day free returns
You can return any item within 14 days of delivery for a full refund. A prepaid return label is included in every box for standard-size items, so returning costs you nothing.
To qualify, the item must be unused, in its original packaging and in a resaleable condition. You may inspect it as you would in a shop, but items that have been installed, plumbed in, fuelled, or show signs of use may be subject to a deduction reflecting the loss in value.
How to return
- Email contact@crownhomeuk.com with your order number and the item you want to return.
- We confirm the return and, for standard items, point you to the prepaid label in your box (or send a new one).
- Pack the item securely in its original packaging and drop it off or book a collection as instructed.
- Once it reaches us and has been checked, we refund your original payment method within 14 days — usually much sooner.
Large items
Washer dryers, fridge freezers, full-size dishwashers, cookers, treadmills, ride-on mowers, generators, sheds and other two-person or pallet deliveries are returned via a free collection that we arrange with you. Please keep the original packaging where possible.
Faulty or damaged items
If anything arrives damaged, is missing parts or develops a fault, tell us within 48 hours of delivery for damage, or as soon as you notice a fault. We will arrange a replacement, a repair or a full refund — including collection — at no cost to you. Within 30 days of delivery you are entitled to a full refund for a faulty item; after that we will repair or replace it under the manufacturer’s warranty stated on the product page.
Refund timing
Refunds go back to the card or payment method you used. Banks can take 3–5 business days to show the credit after we have issued it.
Exchanges
We do not offer direct exchanges. Return the item for a refund and place a new order for the one you want.
Cancelling before dispatch
Changed your mind before the order has shipped? Email us straight away and we will cancel and refund it in full.
Contact
UK CHANGE SOLUTIONS LIMITED, 37 Stonepound Road, Hassocks, West Sussex, BN6 8PP, United Kingdom.
Email contact@crownhomeuk.com, Monday to Friday, 9am–5pm.