Quick answers to the questions we get asked most. Can’t find yours? Contact us.
Delivery
How much is delivery?
Free, on every order, to UK mainland addresses. For Northern Ireland, the Highlands and Islands and offshore postcodes, contact us before ordering.
How long does delivery take?
3–6 business days for standard items. Large items delivered by two-person courier or pallet (washer dryers, fridge freezers, full-size dishwashers, cookers, treadmills, mowers, sheds) take 5–10 business days and the courier books a day with you first.
Do you install appliances or take the old one away?
Not at the moment. Appliances are delivered boxed to your door, or to a ground-floor room where access allows.
Will I get tracking?
Yes. A dispatch email with the courier and tracking number is sent as soon as your order leaves the warehouse.
Do you deliver outside the UK?
Not at the moment.
Returns and refunds
Can I return something if I change my mind?
Yes — you have 14 days from delivery. Standard items come with a prepaid return label in the box; for large items we arrange a free collection. Items must be unused and in their original packaging. Full details in the Refund Policy.
How quickly will I be refunded?
Within 14 days of the item reaching us, usually sooner. Your bank may take 3–5 business days to show the credit.
What if my item arrives damaged?
Email us photos within 48 hours of delivery and we will send a replacement or collect it and refund you, free of charge.
Products
Are your products new and genuine?
Yes. Everything we sell is original, factory-new stock, covered by the manufacturer’s warranty stated on the product page.
Do prices include VAT?
Yes. All prices are in GBP and include VAT.
Are integrated appliances supplied with a door or fixings?
Integrated dishwashers and fridges are supplied without the furniture door; fixing kits are included where the product page says so. Check the specification table on each product page.
Can you tell me if something is in stock?
If you can add it to your basket, it is in stock. If a product shows as out of stock, email us and we will tell you when it is due back.
Ordering and payment
How can I pay?
Debit and credit cards (Visa, Mastercard, American Express) and the other methods shown at checkout. Payment is processed securely on this site.
Can I cancel an order?
Yes — email us straight away. If it has not shipped we cancel and refund in full; if it has, treat it as a return.
Do I need an account?
No, you can check out as a guest. An account lets you track orders and reorder faster.
Contact
How do I reach you?
Email contact@crownhomeuk.com or use the contact form. A real person replies Monday to Friday, 9am–5pm.